A KP Manager's resource: The secure, SOX- Compliant way to create and manage National User ID (NUID) information.

Request Remote Access using RSA Token

KPIM supports making the following RAS Access requests for a Contingent Worker (CW) not having access to GlobalProtect client:

o New Account

o Replacement Token (Expired, Lost, Stolen or Defective)

o Reactivate Account

o Modify Account (Access to Additional Applications/Systems, SSL and VPN Access)

o Request Additional Token

o Update Shipping Address

New Account Request for Software / Hardware Token (for self)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage My Access'.

Step 3) Click 'Request Access'.

Step 4) Enter Application name: as 'Remote Access using RSA Token' and click 'Search'.

Step 5) Click 'Add'.

Step 6) Click 'Next'.

Step 7) Select your name to enter/edit information.

Step 8) Enter requested information.

Note: For software token request - KP Email Address is required

For hardware token request - business address is default address where token is shipped. Update the address, if required.
User can select applications from the 'KP Apps' list. For additional access IP address for each system/server is required and can be included in the 'Additional Access' section.
If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.
If you have a token already which you would like to assign, provide the serial number on the back of the token.

Step 9) Click 'Save'.

Note: Use 'View Details' link, to view the saved information

Step 10) Click 'Next'

Step 11) Review and click submit.

Note: Request ID with request description will be displayed for the submitted request.

An approval request email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary)
Upon approval an email will be sent to requester with Remedy Work Order numbers or Token Self Service Portal Link and instructions on setting up Token.

New Account Request for Software / Hardware Token (for others)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage Other's Access'.

Step 3) Enter the user details and click 'Submit'.

Step 4) Click user's NUID from Search Results to select the user.

Step 5) Click 'Request Access'.

Step 6) Enter Application name: as 'Remote Access using RSA Token' and click 'Search'.

Step 7) Click 'Add'

Step 8) Click 'Next'

Note: User's name and NUID will be displayed.

Step 9) Select User's name to enter/edit information

Note: A pop up screen with user's information will be displayed.

Step 10) Enter requested information.

Note: For software token request - KP Email Address is required

For hardware token request - business address is default address where token is shipped. Update the address, if required.
User can select applications from the 'KP Apps' list. For additional access IP address for each system/server is required and can be included in the 'Additional Access' section.
If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.
If you have a token already which you would like to assign, provide the serial number on the back of the token.

Step 11) Click 'Save'.

Note: Use 'View Details' link, to view the saved information

Step 12) Click 'Next'

Step 13) Review and click submit.

Note: Request ID with request description will be displayed for the submitted request.

An approval request email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary)
Upon approval an email will be sent to requester with Remedy Work Order numbers or Token Self Service Portal Link and instructions on setting up Token.

Replace Token Request For RAS Hardware / Software Token

Refer Section 6.2 from Token Self Service Portal Detailed User Guide.

Reactivate Account Request for Software / Hardware Token (for self)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage My Access'.

Step 3) Click 'Modify Access' for 'Remote Access (RAS)'.

Step 4) Select your name to enter/edit information.

Note: A pop up screen with your information will be displayed as 'RAS Account Status: Inactive'.

Step 5) Click on 'Activate' to reactivate the 'Remote Access (RAS)' account.

Step 6) Click 'Save'.

Note: Saved information can be viewed with 'View Details' link displayed.

Step 7) Click 'Next'.

Step 8) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary).
Upon approval an email will be sent to requester with Remedy Work Order numbers or Token Self Service Portal Link and instructions on using/setting up Token.

Reactivate Account Request for Software / Hardware Token (for others)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage Other's Access'.

Step 3) Enter the user details as requested and click 'Submit'.

Step 4) Click user's NUID from Search Results to select the user.

Step 5) Click 'Modify Access' for 'Remote Access using RSA Token'.

Step 6) Select your name to enter/edit information.

Note: A pop up screen with your information will be displayed as 'RAS Account Status: Inactive'.

Step 7) Click on 'Activate' to reactivate the 'Remote Access using RSA Token' account.

Step 8) Click 'Save'.

Note: Use 'View Details' link, to view the saved information

Step 9) Click 'Next'.

Step 10) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary).
Upon approval an email will be sent to requester with Remedy Work Order numbers or Token Self Service Portal Link and instructions on using/setting up Token.

Modify Access Request for Software / Hardware Token (for self)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage My Access'.

Step 3) Click 'Modify Access' for Remote Access using RSA Token.

Step 4) Select your name to enter/edit information.

Step 5) Click 'Modify Access'.

Step 6) Enter details requested for modifying access.

Note: User can select applications from the 'KP Apps' list. For additional access IP address for each system/server is required and can be included in the 'Additional Access' section.

If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.

Step 7) Click 'Save'.

Note: Use 'View Details' link, to view the saved information.

Step 8) Click 'Next'.

Step 9) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary).
Upon approval an email will be sent to requester with Remedy Work Order Number.

Modify Access Request for Software / Hardware Token (for others)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage Other's Access'.

Step 3) Enter the user details as requested and click 'Submit'.

Step 4) Click user's NUID from Search Results to select the user.

Step 5) Click 'Modify Access' for 'Remote Access using RSA Token'.

Step 6) Select user to enter/edit information.

Step 7) Click on 'Modify Access'.

Step 8) Enter details requested for modifying access.

Note: User can select applications from the 'KP Apps' list. For additional access IP address for each system/server is required and can be included in the 'Additional Access' section.

If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.

Step 9) Click 'Save'.

Note: Use 'View Details' link, to view the saved information.

Step 10) Click 'Next'.

Step 11) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary).
Upon approval an email will be sent to token user with Remedy Work Order number.

Request additional Software / Hardware Token (for self)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage My Access'.

Step 3) Click 'Modify Access' for Remote Access using RSA Token.

Step 4) Select your name to enter/edit information.

Step 5) Click on 'Additional Token'.

Note: The button will be only visible if user already have an existing, valid and assigned token.

Step 6) Enter requested information.

Note: For software token request - KP Email Address is required

For hardware token request - business address is default address where token is shipped. Update the address, if required.
User can select applications from the 'KP Apps' list. For additional access IP address for each system/server is required and can be included in the 'Additional Access' section.
If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.

Step 7) Click 'Save'.

Note: Use 'View Details' link, to view the saved information.

Step 8) Click 'Next'.

Step 9) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary).
Upon approval an email will be sent to requester with Remedy Work Order numbers or Token Self Service Portal Link.

Request additional Software / Hardware Token (for others)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage Other's Access'.

Step 3) Enter the user details as requested and click 'Submit'.

Step 4) Click user's NUID from Search Results to select the user.

Step 5) Click 'Modify Access' under Application Request Actions for 'Remote Access using RSA Token'.

Step 6) Select user to enter/edit information.

Note: A pop up screen with user's information will be displayed.

Step 7) Click on 'Request Additional Token' below 'Identity Information' display

Note: The button will be only visible if user already have an existing, valid and assigned token

Step 8) Enter requested information

Note: For software token request - KP Email Address is required

For hardware token request - business address is default address where token is shipped. Update the address, if required.
User can select applications from the 'KP Apps' list. For additional access IP address for each system/server is required and can be included in the 'Additional Access' section.
If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.

Step 9) Click 'Save'

Note: Use 'View Details' link, to view the saved information

Step 10) Click 'Next'.

Step 11) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary)
Upon approval an email will be sent to requester with Remedy Work Order numbers or Token Self Service Portal Link.

Update Shipping Address for Hardware Token (for self)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage My Access'.

Step 3) Click 'Modify Access' under Application Request Actions for 'Remote Access using RSA Token'.

Step 4) Select your name to enter/edit information.

Step 5) Click on 'Update Shipping Address'.

Note: The button will be only visible if user already have an existing, valid and assigned token.

Step 6) Enter updated shipping address.

Note: If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.

Step 7) Click 'Save'.

Note: Use 'View Details' link, to view the saved information.

Step 8) Click 'Next'.

Step 9) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary).
Upon approval an email will be sent to requester.

Update Shipping Address for Hardware Token (for others)

Step 1) Login to KPIM.

Step 2) Click on the 'Manage Other's Access'.

Step 3) Enter the user details as requested and click 'Submit'.

Step 4) Click user's NUID from Search Results to select the user.

Step 5) Click 'Modify Access' under Application Request Actions for 'Remote Access using RSA Token'.

Step 6) Select user to enter/edit information.

Note: A pop up screen with user's information will be displayed.

Step 7) Click on 'Update Shipping Address'

Note: The button will be only visible if user already have an existing, valid and assigned token

Step 8) Enter updated shipping address

Note: If manager value is incorrect or blank, user may type in last name of manager then first name. KPIM will provide list of possible values. Select from list. Manager must be 'Active' and an 'Employee'.

Step 9) Click 'Save'

Note: Use 'View Details' link, to view the saved information

Step 10) Click 'Next'.

Step 11) Review and click 'Submit'.

Note: Request ID with request description will be displayed for the submitted request.

An approval notification email will be sent to the manager specified in the request. Manager will have up to 5 calendar days to approve or reject the request (If requester is the same as manager, no approval is necessary)
Upon approval an email will be sent to requester.

If after reviewing this document, you have questions, please call the Service Request Team at 888-457-4872.

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